This complaint was sent just two days later. Our customer care associate noted on his file that she was sending a watch battery and that the customer would call us back if that didn't fix the problem. His customer file indicates that he first called us on December 11th to tell us his watch didn't work. We do not want this to ever happen again.Īs for the specifics of this customer's case. We've asked her to create better procedures for the future. We asked our artisan how this happened and she said she had no idea how old the watch face (with batteries inside was). We have since inspected our entire inventory and changed out the batteries (just in the last few days). We recently heard from a number of customers that watches were coming with dead batteries.
They decorate the watch face with small pieces of glass millefiori by hand. The watch face is made in China and our artisans buy it from there. Our millefiori watches from Murano, Venice (Italy) are the one exception. We generally do not sell any products that our manufactured or have electronic components. Our company's name means one at a time and that's how our artisans create each of our handcrafted products.
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